10 Tips for Telephone Success

The telephone is an often under-appreciated and much maligned piece of office equipment. Have you stopped to consider how much business you conduct over the telephone? These 10 tips will help you improve your telephone presence and presentations.

1. You are the "Manager of First Impressions" for your business. Whenever you pick up the telephone, put a smile on your face first. It will enhance your vocal quality and you will sound pleasant and relaxed.

2. Listen attentively to the person you are speaking with. Recall why your dog is such a good listener: listen actively and in the moment. Multi-tasking is the enemy of effective listening.

10 Tips for Telephone Success

3. Let other people talk! Make sure your caller has completely finished speaking before responding. Remember: sometimes they aren't done talking; they are just coming up for air.

4. Use open-ended questions to get people to speak more freely. You should always talk less than the person you have called. It makes others feel more comfortable, particularly if you are asking them to make a decision. The more they talk, the easier it is for them to "buy into" what you are proposing.

5. To create affinity with your callers, speed up or slow down your speaking voice to better match theirs. They won't realize why they feel comfortable, they just will.

6. Use your words for best results. Keep in mind you can phrase anything positively, negatively or neutrally. Phrasing your words positively will help you get better results more easily.

7. Voice mail can be your friend. Avoid leaving voice mail messages but if you must, think of it as a 30 second commercial on a highly rated radio program. You have the opportunity to get your message into the "ears" of your most desired audience. Your message should reflect this.

8. Plan your telephone presentations in advance. Think out all the various scenarios you might be faced with and write it out. This is called pre-call planning.

9. Tape yourself for self-improvement. Listen to yourself carefully and decide what areas you want to improve.

10. Make an action plan. Focus on only one area at a time. When you feel comfortable, move to your next area and repeat.

We use the telephone as our primary form of personal communication. People who are good with this medium increase their opportunities for success.

10 Tips for Telephone Success
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Jo Ann Kirby is president of KRG Communications Group. She has 20 years experience in sales, telephone sales and sales management and an extensive background in training and development. Her background also includes extensive b2b telesales management experience. Jo Ann has been published in The Toastmaster, NAPPS Network and Commerce magazines. She can be contacted at jkirby@krgcommunications.com

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Communicating in the Workplace - The 5 C's of Becoming an Effective Communicator

Truly successful professionals are leaders who have mastered the art of effective communication. They are well-liked by colleagues (including subordinates and superiors), your company's clients seem to love them too and they always seem to close the major deals.

It may seem like these individuals were blessed with a natural talent for speaking well - and maybe they were. But everything can be learned, including how to speak like a star.

Apply these 5 C's of effective communication to enhance your relationships and get on the road to greater professional success:

Communicating in the Workplace - The 5 C's of Becoming an Effective Communicator

1. Articulate Clearly

If your listeners can not understand what you are saying, your message will never be effective. The easiest way to instantly improve the clarity of your speech is to slow down. When we get nervous or stressed our rate of speaking often increases. And these are the times when calm eloquence and tact are most needed. Take a deep breath, slow down and speak clearly.

It is also important to formulate your thoughts in a clear manner so that other people can understand your message. Stick to your main point, be as concise as possible and back up your arguments with examples and stories that make sense to your listener.

2. Speak Correctly

Whether you like it or not, you will be judged based on how you speak. Individuals with poor grammar and sloppy speech patterns are often viewed as being lazy, uneducated and even disrespectful.

Make proper speech a priority. Polish up your grammatical skills and build a healthy vocabulary. Read as much as you can, ask your friends, family or colleagues for help or join a grammar refresher course.

You may not see this as a very important point, but as our world becomes more global, just speaking English isn't enough. You need to speak it really well.

3. Be Considerate

Before you even open your mouth, focus on being considerate towards everyone you meet. Make eye contact with people when they approach you. Have a good attitude and show your winning smile.

Show that you care for others by asking questions and showing interest. Remember personal details that are important to them, and build a relationship that consists of more than just the work at hand. Limited small talk is imperative to building rapport and stronger relationships in the workplace.

If you are considerate towards others, they will also treat you with care and respect. We all like working with people we like, so your goal should be to be well-liked by others. The way you achieve this is by being friendly, considerate and showing you care.

4. Give Compliments

In addition to being considerate, another way to build instant rapport is to give sincere compliments. Recognize those around you for a job well done. Show interest by congratulating others on their accomplishments.

If your colleague mentions that he finally finished that big project that you know he was slaving over for months, respond with a sincere "Great job!" or "Good for you!" These types of remarks are always appreciated.

Keep in mind that compliments should be subtle and appropriate and the closeness of your relationship also determines how a compliment will be received. Commenting on a colleague's physical appearance for example, may not be acceptable in the modern workplace, unless you are also very close friends outside of the office.

5. Have Confidence

In the end, a successful communicator is a confident communicator. It is hard to take someone seriously who doesn't seem to believe in his own words.

Confidence does not just come from what you are verbalizing (saying), but also what you are vocalizing - in other words, the pace, pitch and volume of your voice. A calm, steady voice we can hear always sounds stronger and more confident than a quiet, mousy squeak.

Your visual appearance can also exude confidence or draw from it. Make sure you stand straight and make firm eye contact when you address other people. Even the least confident individuals can "fake" a confident image simply by forcing themselves to do these two simple things.

Communicating in the Workplace - The 5 C's of Becoming an Effective Communicator
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Heather Hansen, founder of Singapore-based Hansen Speech & Language Training, is an executive speech and language coach, writer and trainer. If you want to boost your linguistic abilities and become a powerful speaker, visit her website http://www.hansenslt.com now for free information on how to speak clearly, correctly and confidently! Join her mailing list to receive your free special report, Speak Clearly! and as a special bonus you'll also receive her monthly newsletter, Speak like a Star!

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Workplace Communications: Seven Simple Rules for Getting Along at Work

Workplace communications. It's the foundation of all work place relationships. When you factor in the fact that most professionals spend at least a third of their time at work, being an effective communicator becomes a core competency that everyone should work to improve. Developing good communications and workplace relationships can often, however, be difficult to achieve. Here are 7 simple communications rules to help you improve your relationships with co-workers...and raise your quality-of-life-at-work.

Observe boundaries. People have different comfort zones regarding their personal space, inquiries about their personal lives, and their personal property that deserve your respect. For example, a civil office relationship can quickly turn nasty if a colleague's desk space is raided for candy without their permission. Fulfill commitments. The currency of most relationships is based on whether your "word is your bond." In other words, be trustworthy. Follow through on your personal and professional commitments to your colleagues. If your reputation at work is ever on the line, your co-workers will be more likely to reserve judgment and grant you the benefit of doubt...just when you need it the most. Respect time. Some people you work with are social animals who enjoy the banter and casual conversation that goes on in every office. Others can live without it. Notice the rhythm and ease that co-workers exchange pleasantries with you, and engage them up to but not exceeding their comfort zones. When they get antsy or start glancing at their watches, move on and let them get back to work. Pay attention. Many of us talk more than we listen. Practice active listening and learn to process what is said and unsaid (i.e., consider a colleague's voice inflection, body language, etc.) in order to improve the quality of your communication in the work place. Is there an introvert in your midst? Someone who reflects first and then speaks? Ramp-up your listening and processing skills with these colleagues so that they know their thoughts and feelings are appreciated and accepted. Avoid gossip. Those who talk about others will talk about you, too. When you or others are being damned by faint praise, (it happens!), or falsehoods about you are being spread like wildfire, you will want a colleague with the backbone to nip that gossip in the bud. That means you have to walk away from gossip when you encounter it, in spite of how appealing it may be. Ask questions. When in doubt, ask! Find out whether a colleague prefers to hit the ground running or ease into the morning slowly. Ask your co-workers in the next office whether they prefer a phone call, an email, or a face-to-face visit if you have a quick question in the middle of the day. Then, demonstrate that you respect their preferences by acting on them. Check-in. Listen to what your gut is telling you about your work place relationships. If anything in your communication with a colleague feels out of order, check to see how you can iron it out in order to get back on track with each other. Addressing miscues and miscommunications in your work place relationships when they first occur is much easier than waiting until the problem escalates into open hostilities. Effective communication in the work place is vital to improving personal productivity and attaining a high quality-of-life-at work. Strengthening your communications skills and work place relationships takes both time and effort. And...it's worth it.

Workplace Communications: Seven Simple Rules for Getting Along at Work

Workplace Communications: Seven Simple Rules for Getting Along at Work
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Jackie Jordan Davis is an executive coach who has been in private practice since 1997. Visit www.voicelessons.ws for more information on the executive coaching, consulting and communications training she offers for women in the workplace.

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Netiquette Rules - 10 Best Rules for Email Etiquette

Netiquette, or email etiquette, is about the manners we use on the Internet. Cyberspace has its own culture, and has developed its own rules. Without knowing netiquette, you might commit some social blunders, or offend someone without meaning to.

Netiquette rules are based on common sense and respect, but since email is so quick, we often forget that we are still using a form of written communication.

Netiquette or e-mail etiquette 10 best rules are:

Netiquette Rules - 10 Best Rules for Email Etiquette

1. Imagine your message on a billboard. Anything you send can be forwarded, saved and printed by people it was never intended for. Never send anything that will reflect badly on you or anyone else.

2. Remember that company emails are company property. Emails sent from your workplace can be monitored by people besides the sender and reader, and are technically company property.

3. Avoid offensive comments. Anything obscene, libelous, offensive or racist does not belong in a company email, even as a joke.

4. Keep your message Cool. Email messages can easily be misinterpreted because we don't have the tone of voice or body language to gives us further cues. Using multiple explanation points, emoticons, and words in all capital letters can be interpreted as emotional language.

5. Be careful about forwarding messages. If you aren't sure if the original sender would want to forward the message, don't do it.

6. Don't expect an answer right away. Email messages may be delivered quickly, but your recipient may not read it right away.

7. Don't sacrifice accuracy for efficiency. Don't send sloppy, unedited email. Experts say that for every grammar mistake in an email, there's an average of three spelling mistakes. While the odd spelling mistake is overlooked, when your readers have to break communication to decipher a word or message, at best, you'll look slopping, if not illiterate. At worst, they may stop reading.

8. Include the message thread. Keep the original message for a record of your conversation. However, when sending a new message to the same person, start a new thread with a new subject line.

9. Don't type in all CAPS. It's perceived as YELLING. However, don't write with only small letters, as this is perceived as your being lazy, because it makes it more difficult for people to read.

10. Write clear, organized messages, with a subject line that gives enough information for the reader to file it and find it later.

I invite you to use these netiquette rules and tips when you send email.

Netiquette Rules - 10 Best Rules for Email Etiquette
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I'd also like to offer you a free report: "Breakthrough Communication Skills" packed with powerful tips for business success, at http://www.ImpressforSuccess.com when you join my Communication Capsules newsletter.

Would you like to attract new customers, increase sales, and boost your career? Click here for simple How-to Guides that give you immediate results. http://www.goldmansmythe.com/howto.html From Lynda Goldman, business communications and etiquette consultant and author of 30 books, including How to Make a Million Dollar First Impression.

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Comcast Communications Company

Comcast first came into existence in 1963 and is recognized as the world's largest provider of cable services as well as a leading communications company. The company offers a wide range of communication services including digital services, broadband cable services, broadband phone services and much more.

The focus of the company is to deliver advanced programming and communication technology thereby bringing the best communication products to its customers. Customers can select products and services directly from Comcast.com. These products and services include Digital Cable with on demand, high-speed internet, Comcast Digital voice, Comcast Bundles, TV programming and more.

The Comcast services and products are made accessible only to Comcast wired customers and serviceable locations. The company offers a diverse range of TV programming features including on demand highlights, Comcast HD, sports, pay per view events or channels, international programming and various channel line-ups. Comcast customers also have the convenience of paying their bills online on the company's website.

Comcast Communications Company

The Comcast digital voice service is quite popular as the company has further diversified to offer phone services with its Comcast Digital Voice Service. The key features of this program include retaining your current phone number, enhanced calling features like call waiting, call blocking, caller ID and many others. This phone service also offers access to E911 calling and its features are completely compatible with the customer's existing phone equipment.

For the Comcast high-speed Internet, the user does not require a separate ISP or any kind of telephone modem as the company happens to be a full-service Internet Service provider and utilizes a cable modem for Internet connection.

Comcast also offers two types of television viewing features: High-Definition and DVR or Digital Video Recorder.

It is important to take note of the fact that Comcast.net is not exactly a shopping store and is designed for information purposes. Here customers can compare products and its related features, pricing structures and online stores.

More information is available at the company's website where customers can also directly contact Comcast.com about the products and services offered by them.

Comcast Communications Company
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How the Future of Business Communications Follows Consumer Trends

The past ten years have seen an increase in businesses, ranging from smaller office-based companies to hospital trusts with thousands of employees, updating their internal communication systems. As businesses have grown resulting in offices and buildings having greater distance between them, companies and establishments have found the need to make their communication network more comprehensive, as well as being more integrated into their current IT networks.

A term that has become synonymous with company communication and particularly business telephone systems is 'VoIP'. Voice over Internet Protocol is technology that allows users to speak to one another via the internet or other types of networks. VoIP has proved very successful for companies who want to communicate cheaply (calls are typically made for free) and simply over great distances; and even between different countries. Additionally, VoIP doesn't only have cost benefits, but systems have also been praised for the flexibility and maintenance ease when it comes to such aspects as video conferencing and automatic fault alarms.

In a speech at the Intellect Annual Regent Conference 2009, vice-president of SAP, David Keene, explained how 'when it comes to improving and updating systems such as business broadband, companies will consider how consumers make the most of current technology and what that means they should be doing to keep up with expectations.' As it has done in the past, with VoIP, the future of business communication is likely to still be very much informed by ass communications on a consumer level.

How the Future of Business Communications Follows Consumer Trends

Evidence of the relationship between the two is not only evident with VoIP however. In 2004, the UK-based Plymouth Hospital NHS Trust underwent a gradual upgrade of their communications system with the aim that by 2014 all 80 of their individual sites will be connected by an IP telephony system. The next step planned is to issue each doctor and nurse with a mobile-like handset that will have SMS capabilities too, meaning that should a patient require assistance and press their bedside button, the relevant nurse will be alerted via text.

So, in light of current trends in consumer IT technology, what does the future hold for business communication. Namely, the biggest thing online is the rise of Twitter, a micro-blogging tool that allows users to communicate immediately via advancements in RSS and instant messaging. Will, information be transferred in a similar way between hospitals and surgeries, or is that a step too far? Feeds from heart-rate machines and drips, to desktops, and on to doctors? I suppose time will tell.

How the Future of Business Communications Follows Consumer Trends
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Telecommunication - Telephonic Communications

The word Telecommunication primarily stands for Telephonic Communications. Communication does not need any explanation; it is something we all do. Telephonic pertains to 'via Telephone.' And Telephone is again, an amalgamation of two Greek words 'Tele' meaning 'far' and 'phonic' meaning 'sound.' So, putting it all together we get 'Communication at a distance using sound', practically meaning - exchanging messages over a telephone.

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This process of communicating over a telephone has advanced to a great extent over the past few years. Over short distances though, wires are still used, mobile telephony or radio, is fast catching up. Communication over longer distances, sometimes spanning continents, is almost entirely wire-less.

Telecommunication as a whole began sometime in 1893, when Nikola Tesla demonstrated his apparatus for Radio communication. A year later, Acharya Sir Jagadish Chandra Bose demonstrated use of millimeter range microwaves to ring a bell, in the distance. Bose also pioneered the use of the 'coherer'. This was the first semiconductor-junction detector used in radio communication. He never agreed to patent his invention and allowed others to use it freely.

Telecommunication - Telephonic Communications

Two years after this, about 1896, Marconi conducted his own experiments in Wireless Telegraphy, and the world was introduced to commercial telephony. There was no looking back from here. Several inventions and discoveries later, we converse with each other, today using various techniques like CDMA, GSM, Satellite telephony, to name a few. Our use of telecommunication is not limited to Earth alone. One of our man-made satellites, Explorer-I, built over 30 years ago, is at present on the fringes of our Solar System, still in 'Telecommunication' with us.

Telecommunication - Telephonic Communications

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